Jose John March 20, 2016 No Comments
GLOBAL OUTSOURCING — LEVERAGING INDIA’S STRENGTHS Global sourcing has become critical to successful sourcing strategies for most Global 1000 companies. As such, organizations are taking a longer-term, strategic perspective on global sourcing. As corporations focus on deriving the optimal value from their decisions. Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) are significantly impacted by offshore and ‘near shore’ re­sources. A number of corporations are currently engaged in rationalizing their service providers and enabling deeper inte­gration of their various operations. TPI conducted a survey of corporations to determine the drivers for their sourcing decisions, their experience with outsourcing and off shoring and to identify the concerns and issues they face as they mature in their deployment of global sourcing. This study, named the State of Global Service Delivery (SGSD) was the first statistically significant study in this space and was more than a mere opinion poll or a show of hands. Some insights that emerged from the SGSD study are very relevant to the Indian context. Organizations follow a distinct and predictable path along a ‘maturity curve’. An organization’s level of experience combined with multiple characteristics is a key indicator of global service delivery operational success, behaviour and effectiveness. Corporations fell into clear and identifiable groupings depending on...
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